Recently a gentleman began to show some real interest in my flattie ornements. After a couple of exchanges he ordered two. I was surprised to find that his address was in the Manahattan offices of a major designer clothing line. It was a treat to ship them to a well known and trendy Madison Avenue adress.
He really appreciated the work that I sent and shared positive and supportive feedback and comments
Last week he purchased one of my favorite pieces, Two Wrens under Glass. In this piece two wrens are mounted in a small branch with a variety of natural objects — acorns, moss, etc. — and covered with a glass dome. These pieces stand atop a small boxed drawer on small apron feet.
The piece is difficult to take to shows and I knew shipping would be a problem so I immediately built a crate to secure the piece in transit.
I carefull packed the piece with bubble wrap and packing peanuts. I re-built a box to fit it perfectly and sent it to his home in New Jersey.
It arrived in pieces!
The solution, thankfully, was simple. I asked the customer to make a few measurements and I had another dome crop shipped from a supplier. It turned out to be relatively inexpensive to do this and it left the customer feeling great about our relationship.
Hopefully, I’ll hear in a few days that he opened a box and plced the new dome in place.
1) Insure fragile parts. My birds aren’t that fragile and I don’t usually insure them. I can fix most problems quickly and inexpensively. I don’t make domes (yet!) and should have insured the package for the cost of a dome.
2) Measure fragile parts. This dome was a found object that I picked up at a local antique mall. I had no idea what its dimensions were. If I had them handy it would have been a simple taks to ship a new one. (There is some question about how the customer measured and I had to make a best guess about the size of the replacement dome. we may not have everything worked out, yet.
3) If I have to ever ship a dome again I won’t. I will measure the dome and ship an identical new one direct from a supplier.